La Palapa Vacation Packages

Overall was ok, bed was very stiff, servers took forever to bring food and drinks. But the views were incredible.

Beautiful view and pool, utilities are a concern - water/power etc. We spent a week here with our 3 daughters, and have traveled many times to Mexico. Being a near new building, we expected less trouble. Antonio did a good job trying to look after things.

The staff was friendly and obliging. Especially Hector who was so kind and courteous and spoke with us every day (except his day off) He made us feel very comfortable. And our room was always clean and neat with special effects thanks to Patricia. Loved the flower and towel "art" ! The only negative things were that one day a gentleman who was clearly a guest entered our room with his card key. I was there at the time but if I had not been there he may have been able to steal everything. This was unsettling. The desk cancelled all cards to our room and all was good but it should not have happened. When someone goes to the desk to get their card reset they should have to prove they are registered to that room! I wish we could have extended our stay by 2 days after the unrest situation of Feb 22 but they were unable to accommodate us. We found alternate accommodation for those 2 nights.

We just finished our stay at Cala de Mar. The positives were the property itself (the location, the design of the building, the layout of the suite, the patio, the plunge pool, and the incredible views from every part of the hotel [even the gym!]) and the amazing staff (the response to requests was speedy quick and each staff member was very friendly, kind, and helpful). The negatives were the supplementary costs. My husband and our four friends all felt that the cost for food and beverages far exceeded the quality that was provided. We thought that either the quality and variety of food options would need to significantly improve to justify the cost, or the pricing would have to drop by at least half to justify what was being offered. The pricing of food items was a lot higher than what we pay for comparable items in the US or Canada. Our American friends also noted that they spent the equivalent of $70 USD for a tube of sunscreen at the resort (?). The pricing of the return airport transfer was also way overpriced. We were quoted 6400 pesos for that service, which comes out to $500 CND (!). Our friends signed up to use that service only to discover that they were put into a regular cab at the airport and were sent on their way. A regular cab should only cost 600 pesos (about $47 CND) each way. So it should have been 1200 pesos for a return service in a regular cab. Rectifying these elements would definitely push this property’s rating up to a guaranteed 5 stars.

Food was always cold and so was the water for showering. For those reasons I would not recommend this place.